EXCELLENT CUSTOMER CARE
	The course is highly interactive with the use of models, case studies and practical theory
	course objectives		course content
	To understand the importance of excellent customer care		What is a customer?   What is excellent customer care and why is it important?   How to develop a customer care programme   Strategic issues for management in developing excellent customer care   Development of a customer care programme   Customer perception   The barriers to customer care   Excellent customer care practised on the telephone and face-to-face
	To be able to manage customer expectations and exceed them
	To be able to identify and respond to internal and external customers
	To understand how to put things right when they go wrong
	To understand the impact and importance of excellent customer care in organisations
	who should attend?
	Anybody who has to deliver an excellent service to internal or external customers
	further information Please contact us or request information on-line E-mail: HRS Training Courses Tel: 01732 864747 Fax: 01732 863907