ASSERTIVENESS SKILLS
	course objectives		course content
	To develop your natural assertiveness as opposed to making major changes in your behaviour		What is assertiveness?  Recognising assertive, passive and agressive behaviour  Assertion framework  The need to stay in control of your reactions  Two way communication  Listening, your voice and body language  Making and refusing requests, giving and receiving praise  Setting personal goals
	To build on inherent skills, enabling you to use assertiveness positively in difficult situations
	who should attend?
	Anyone who deals with others as assertiveness increases the chance of success in any human transaction
	further information Please contact us or request information on-line E-mail: HRS Training Courses Tel: 01732 864747 Fax: 01732 863907